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Report On Reyada Project  Introduction  Spurred by its belief in transparency and updating KPC employees of all levels of latest developments in the sector, we would like to inform you of the conclusion of the first phase of Reyada project. Additionally, the Reyada team assigned of reviewing activities and defining weaknesses and shortcomings and reaching the appropriate solutions and recommendations to enhance performance as well as productivity and offer the best services. It is important to mention that this achievement made in such a short time span, would not have been achieved without the collective and concerted efforts and constructive participation by KPC employees and leaders, either through filling the surveys or taking part in discussion and brainstorming sessions or e-mails and direct communication with members of the team. Project Outcome: The satisfaction level of Finance & Administration Affairs Sector was good (63%) as explained above: The survey and discussion sessions have pointed a number of shortcomings in some activities and services and the performance of staff in general. These points are briefed as follows: Poor customer communication channels. Lack of positive response to employee complaints. Lack of clarity of service procedures. Lack of clarity concerning the procedures and work systems. Lack of fairness in applying systems and procedures. Improper use of technology and information (ORACLE) Malfunction of E-mail system. Improper Attendance systems Improper procedures of the complaints and purchase. Lack of development of employees with poor work performance. Lack of attachment system Limited parking places. Quality of company cars. Poor medical services provided by Ahmadi Hospital. Kuwait Airways Services and routes. Failure to upgrade grade 20 managers. Lack of sport club for KPC. Not upgrading staff when they gain higher education. Deficiency in external attachment at Regional Offices. Achievements: Based on the surveys and discussion session, the sector has accomplished several achievements and initiatives that are aspired to fulfill the ambitions of employees of their different job levels. These are as follows: Implementation of compensation system at temporary committees. Incepting the Ideal Employee system. Rewarding senior employees and top officials. Review of Thank You Card incentive. Preparation of Employee Guide. Finalizing procedure guide. Circulating a guide of IT services. Circulation of financial statement and regulation of grade 17 and above. Enforcing regular meetings at Finance and Administration Sector. Reliance on e-mails as a primary source of correspondences. Organizing leadership awareness workshops on various incentive systems, annual increment and special bonuses. Involvement of sectors in placing administration systems. Holding human resources conferences and meetings. Projects under development The Faience & Administration Sector has studied a number of initiatives that will be introduced in the forthcoming months that will solve and alleviate several shortcomings namely: Review of annual increment Review of promotions of grade 16 and below. Review of attachment and transfer system. Review of early retirement Review of job adjustment policy. Incepting a system to reward constant committees. Circulating job descriptions to all staff. Establishing a human resources site. Incepting a help desk system. Incepting an electronic complaints and suggestions system. Incepting an automated Q/A system for all inquiries. Developing an automated attendance system. Starting a study to use other airlines in official travels. Developing Outlook system. Establishing automated vacation and sick leave system. Organizing information systems workshop to raise awareness about services. Organization awareness workshops of systems and procedures. Publishing articles about procedures and systems in corporate magazines. Review of external attachment system. An administration order has been issued forming a working team that comprise of the following: Ibrahim Awadh Khaleel Ibraheem Hayat Al-Abbasi Areej Al-Bahar Shehrazad Al-Hajri The objective of the team is to follow the implementation of these recommendations in coordination with the Sectors other departments and measure the effect of these initiatives of the long term basis on the general satisfaction levels and working on improving them. Aspiration The sector aspires through this vital project to implement the strategic directions of KPC and its subsidiaries at all levels especially the customer service and job satisfaction. In the end, the sector extends deepest thanks and appreciation to all who contributed in the success of this project, hoping that all would continue in this path of cooperation and development and ensure a work environment conducive to creativity and productivity. |
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